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Title: Satisfaction and loyalty : examining and challenging the linkages leading to firm performance
Author: Keiningham, Timothy L.
ISNI:       0000 0004 2691 5292
Awarding Body: Staffordshire University
Current Institution: Staffordshire University
Date of Award: 2009
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No abstract available
Supervisor: Not available Sponsor: Not available
Qualification Name: Thesis (Ph.D.) Qualification Level: Doctoral
EThOS ID:  DOI: Not available
Keywords: Customer satisfaction ; Customer relations