Title:
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Making sense of the organisation : being new and the use of metaphors among trainee investment bankers
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This study explores how organisational newcomers use metaphorical concepts
to understand themselves and their organisation. Particular attention is devoted
to local and situated use of these concepts. The study also monitors changes in
newcomers' understanding over time and the impact organisational socialisation
practices have on newcomers.
A comparative, interview-based, longitudinal study, narrative interviews took
place over a one-year period with newcomers in different trainee programmes in
three sub-units of a company. Additional data was collected on field trips and in
participant observations. I employed a thematic analysis to examine the data for
all three groups; a systematic metaphor analysis (Schmitt, 2005) to compare
and contrast the experiences of newcomers in the Operations and Investment
Banking units; and social representations theory (Jovchelovitch, 2007) to frame
and interpret the findings.
Findings: A) Newcomer experience is similar across all three groups in two
respects: Firstly, most newcomers experience local organisational
discontinuities; secondly, the organisation itself, although an important
reference unit in many quantitative studies of newcomer socialisation and
studies of organisational metaphors, is of little relevance to newcomers. The
local group or the industry are more important. The organisation only becomes
visible through its socialisation practices and meaning-making activities. B) The
experience of being new develops significantly differently across organisational
sub-units. Thematically, this generates different notions of control and different
future hopes. Metaphorically, Operations and Investment Banking newcomers
also make contrasting use of identical metaphorical concepts. For example, with
'collaboration' Operations newcomers use network images, emphasizing cooperation
and connection; Investment Banking newcomers use fighting images,
suggesting confrontation and threat. C) The Investment Banking newcomers'
experience stands out as an all-encompassing experience, profoundly separating
them from other areas of life and closely linking them to team practices
and the industry.
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