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Title: An investigation into individual trust development in computer mediated teams
Author: Cheng, Xusen
ISNI:       0000 0004 2689 1681
Awarding Body: Manchester Business School
Current Institution: University of Manchester
Date of Award: 2010
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This thesis concerns computer mediated teams, trust development and collaboration. Teamwork has evolved by using the latest facilitated collaboration technology such as GroupSystem ™ (ThinkTank). Social factors are important whenever human participants undertake a collaborative project. Trust, which is also an important social factor, is significant within the computer mediated teams. Evidence shows that different levels of trust will lead to different team collaboration. Trust has also been identified as an important issue in computer mediated communication and computer supported collaborative learning teams. Trust development, particularly individual trust development in computer mediated teamwork over time, has become a new branch of the collaboration research. Recent literature has explored the individual trust development in online business communities. Six key trust factors have been addressed which are risk, benefit, interest, utility value, power and effort. However, the individual trust in different context may have different results which will gain more interests from both theoretical and practical perspective. Thus, how does individual trust develop over time in computer mediated teams? Furthermore, what factors are important in affecting individual trust development over time in the new context? These two research questions are worthy of exploration. This thesis aims to answer the research questions by conducting longitudinal case studies and will first discuss the development of the individual trust in teams over time. It will then identify some new factors, and reveal the relationship between the trust factors and their sub-factors over time. This research has selected two case studys, each one year in duration, set in a UK university based on the ITMB team project. This research has adopted survey, interview and documentation as the data collection methods. Some techniques, like the trust balance model and spider diagrams have also been successfully applied in this context to help analyse the data. The key findings and contributions in this research show that individual trust develops in different groups at varying rates. It has many dynamic aspects. In the context of this research, it can be stated that there is also no direct relationship between trust development and project performance. By a further investigation into the trust factors, individual trust development in this context is also influenced by some new factors and sub-factors. A trust relationship model and trust traffic light model have also been developed. This research also gives a clue on how to manage the individual trust in this context and how to investigate individual trust development in a similar context. This thesis contributes to the areas of trust, computer mediated teams and collaboration.
Supervisor: Not available Sponsor: Not available
Qualification Name: Thesis (Ph.D.) Qualification Level: Doctoral
EThOS ID:  DOI: Not available