Title:
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An examination of UK multinational inter-firm linkages in the service sector : Cases in China & Korea
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Academic endeavours in International Business research have produced a number of
convincing studies which argue for the importance of the Multinational Enterprise (MNE)
in the world economy and acknowledge its positive impact on international investment
activities, in particular through Foreign Direct Investment (FDI). One of the main ways in
which the benefits ofFDI can be fully realised is through the MNE's interactions with host
country firms. These linkages are considered pivotal in order to induce positive
externalities to domestic firms through knowledge and technology transfer, essentially
upgrading their capabilities. The overall desired impact of this, is that host country
domestic industry becomes more productive, creating increased employment for local
workers resulting in an improvement in the economic development of the host country as a
whole. Previous studies have come to a number of important conclusions regarding these
issues in manufacturing industries. However, fewer studies have focused on looking at
services, nor have they explored emergent questions which arise when looking at this topic
in greater depth. We argue that with increasing internationalisation and scope in the
service sector it is now more important than ever to try to pinpoint how linkages can be
utilized to positive effect in services.
With this in mind, the main aims and objectives of this exploratory study are to a) develop
a conceptual framework examining the factors involved in linkages in services which
builds on existing theory by using internalisation theory, network theory and development
theory b) to address existing research gaps to show how and what general patterns of
linkages occur in services and the strength of their main determinants using a comparative
approach in the previously unexplored countries of China and Korea c) to identify how
linkages in services affect domestic host country suppliers with a focus on the benefits to
the host country and finally, d) to make a contribution to knowledge in this area for
academics, policymakers and managers to be able to draw on by discussing key policy &
development issues.
We address a methodological gap in this area by using qualitative cases studies and indepth
interviews and examine the MNE HQ, subsidiary and linked host country enterprise
which is particularly useful for an exploratory approach. A total of eight cases, four in
each country are examined overall. Data collection is conducted through a series of indepth;
semi structured personal interviews with relevant managers of these firms at the
headquarters, subsidiary and with one or more suppliers of the MNE subsidiary in the host
country (so called 'linked' firms). A total of 30 interviews are used and analysed
separately for each case.
This study concludes that the most important group of variables affecting the formation of
linkages in services are subsidiary related, which suggests that policymakers should focus
on helping subsidiaries to become well embedded in the local market through long term
focused strategies. At a secondary level of analysis, the sourcing strategy of the MNE and
government policy as well as the subsidiary mode of establishment have the most impact,
showing that factors affecting linkage formation are multi layered. These factors have
been shown to have a strong influence on whether linkages will be created, deepened and
extended in a host economy and also on the level of upgrading and other positive effects
that are transferred to host country firms. Theoretically, we build on internalisation,
network and development theories, finding that certain factors involved in linkage
formation are more strongly related to respective theories than others. This study argues
that work on configurations of the linkages of service firms are of pivotal importance and
these types of issues should be high up on emerging economies' policy agenda.
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