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Title: Innovating Customer Performance Measurement in Facilities Management: Enhancing Service Provision and Customer Satisfaction through the Development of a Customer Performance Measurement System
Author: Tucker, Matthew Paul
ISNI:       0000 0004 2689 7688
Awarding Body: Liverpool John Moores University
Current Institution: Liverpool John Moores University
Date of Award: 2010
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No abstract available
Supervisor: Not available Sponsor: Not available
Qualification Name: Thesis (Ph.D.) Qualification Level: Doctoral
EThOS ID:  DOI: Not available