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Title: Cognitive scripts and customer satisfaction : the nature of mental prototypes for service activities and their function in the post-consumption evaluation of service encounters
Author: Healey, M. P.
ISNI:       0000 0004 2681 3683
Awarding Body: The University of Manchester
Current Institution: University of Manchester
Date of Award: 2005
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No abstract available
Supervisor: Not available Sponsor: Not available
Qualification Name: Not available Qualification Level: Doctoral
EThOS ID:  DOI: Not available