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Title: A systemic interpretation of the soft complexity existing in the managerial process of information systems using a soft systems thinking approach : a case study of the telecommunication companies operating in Thailand
Author: Nitayaprapha, Sasiphan
ISNI:       0000 0004 2677 1508
Awarding Body: The University of Manchester
Current Institution: University of Manchester
Date of Award: 2009
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Since an understanding of 'culture' positively affects the wayan information systems practitioner influences and initiates actions in an organization, this research aims to get insight into an organizational infomlation systems management culture. In this research, a case study has been carried out in the context of the four major telecommunication companies operating in Thailand. The information systems management culture has been interpreted in terms of value systems embedded in the organization's managerial process of information systems and the manifestation of Thai values in such value systems. As such, the research domain of study is defined as 'the soft socio-technical aspect of the managerial process of information systems of the telecommunication companies operating in Thailand'. To tackle the research domain of the 'soft socio-technical aspect', the research embraces a 'soft systems' concept and adopts a 'soft' and 'socio-technical' approach to information systems. This is because of the fact that the research context is involved with human-machine inter-connections, pluralism, and multi-facets of a problem situation. The research enquiry process is formed by the systemic tools and techniques available in the socio-technical methodology namely SISTeM (Atkinson 1997; Atkinson and Brooks 2008) and 'Generative Systemic Metaphor' (Atkinson and Checkland 1988; Atkinson 2003). In order to obtain an in-depth understanding of the research domain of study, the constructed research enquiry process is used to interpretatively analyze the 'managerial process of information systems of the telecommunication companies operating in Thailand', as well as the value systems embedded in such managerial process and the influences of Thai culture on the identified value systems. Because within the Thai information systems research community, there is no previous 'soft systems' research, it could be argued that, for such a community, the research carried out in this thesis opens up an arena for a further 'soft systems' approach to information systems research, particularly those relevant to the soft socio-technical aspect of information systems.
Supervisor: Not available Sponsor: Not available
Qualification Name: Thesis (Ph.D.) Qualification Level: Doctoral
EThOS ID:  DOI: Not available