It has long been accepted that quality management plays a key role in organisational success. However, the evidence to support this view relies very heavily on studies of private sector companies in the Western world. In the case of the public sector, there has been much less research, although interest is clearly increasing. Though the characteristics of organisational success in the public sector are much less well understood, that research which has been done tends to show a reasonable level of congruence with findings in the private sector. But once again, the focus has been on the West. The experience of different developed countries indicates that TQM as perceived in practice represents a very important factor for the support of organisations in different industries. At the same time the situation in the Middle East is still lagging behind in quality management. This research tried to put in the view the importance of quality management for such developing countries like Egypt and the necessity to start moving toward quality management in the light of the experiences of other countries. At the same time there was a need to critically study quality management in light of the Arab/Islamic culture as the effectiveness of the TQM approach is inseparable from consideration of cultural barriers.