Title:
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Knowledge at work : a study of Human Resources (HR) professionals
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Building on the contribution of practice perspectives in highlighting the social
construction of knowledge, it is proposed that additional insights can be gained by
considering knowledge as a local discursive achievement and knowing as discursively
performed. HR provides a particularly germane context for this exploration. While a
growing volume of research problematises HRM, literature regarding HR professionals
remains broadly functionalist. It emphasises the roles necessary to successfully
deliver HRM; roles achieved through the application of specialist professional
knowledge. In contrast, here HR professionals' work and identity is regarded as
emergent, requiring continual negotiation and validation of their knowledge, both within
the broader framework of HRM and the specific organizational context. From this
perspective, examining knowledge as a local discursive achievement offers the
opportunity of critical insight into HR professionals' practice.
These ideas are explored through an ethnographic study of a HR department which
had recently undergone substantial organizational change. HR professionals'
construction and negotiation of, and indeed competition for, knowledge are examined
as they attempt to secure professional legitimacy in the aftermath of this change.
Through a discourse analysis of observational, interview and documentary data, a
range of knowledge claims are examined. The analysis considers how personal
knowledge and experience are positioned as the most credible sources for identifying
solutions to HR problems. These problems are embodied in employees and therefore
'knowing people' becomes an essential aspect of knowledge claims. The invocation of
experience involves relative (I know more) rather than absolute (I know about) claims
which further provide a (not uncontested) means of dividing HR work according to
hierarchical seniority. Through considering the dynamic nature of these constructions
and their relationship to the subject positions enacted (including knower and known)
this analysis extends both our understanding of HR professionals' practice and the
social construction of knowledge
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