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Title: The agility of the business process improvement in a UK luxury car manufacturing context
Author: Liu, Xueyuan
ISNI:       0000 0004 2674 9378
Awarding Body: University of Salford
Current Institution: University of Salford
Date of Award: 2006
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Agility, a modem management concept, is the ability to thrive and prosper in a continuous changing and competitive environment. Currently, agile theories are still very much general and mainly covering manufacturing. Business processes that are focusing on the administrative and supporting processes, are said to be the heart of any enterprise and the major cost factor in most companies. Therefore, improving business processes is becoming a major competitive weapon in the 21 st century. In an attempt to link agility and business processes within a real business environment, this research was designed to identify the factors that affect the development of agility in the business process improvement (BPI) in a UK luxury car manufacturing context. A theoretical agile BPI framework was developed to guide the author through the research from an extensive literature review on the existing agile and BPI theories to help identify the major agile constructs and BPI methodology and their interrelationships. The case study was undertaken in a UK luxury car manufacturer during 2005, and the data were collected and triangulated through document and archive checking, non-participated observation and mainly 35 semi-structured interviews with people from different business processes in the case study company. The results suggest that the existing agile theories need to be further strengthened in the areas of communication, motivation, the scope of empowerment, people's training and development and the flattening of management structure which are the major factors limiting the development of agility in this unique business environment. These unique findings have made a major contribution to the study of agility by identifying the barriers of agility within the business processes in a UK luxury car-manufacturing context. Based on that, the unique agile BPI framework was further modified to demonstrate the inter-relationships between agility and BPI for further academic studies or industrial practices.
Supervisor: Not available Sponsor: Not available
Qualification Name: Thesis (Ph.D.) Qualification Level: Doctoral
EThOS ID:  DOI: Not available