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Title: Enacting technological change within organizations
Author: Lamprou, Eleni
ISNI:       0000 0004 2668 2185
Awarding Body: University of Warwick
Current Institution: University of Warwick
Date of Award: 2008
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This thesis explores the enactment of technological change within organizations. Its point of departure is the performative stream of studies on change, as exemplified in the work of Feldman, Orlikowski, Tsoukas and Chia. Despite their invaluable contribution to elaborating the pervasiveness of change in organizations and the situatedness of organizational phenomena, it is argued that these studies present certain limitations. Specifically, they retain residual notions of stability and understandings of repetition within process-oriented accounts. Further, they do not fully explicate the relation between cognition and action and the implications of the materiality of technological artefacts, roughly, information systems, on the enactment process. In addressing such limitations, this thesis conceptualizes the enactment of technological change within organizations as an instance of organizational becoming. Drawing from the insights of Heidegger and Deleuze, organizational becoming is understood as a process which affects -in the double meaning of the term - members situated within organizational practices and arrangements of technological artefacts. It involves experiencing the recurring expression of `difference' within `disconcerting events', accommodating it through `intensive' cognition and, ultimately, `passively' following certain paths to resolve such events. As an instance of organizational becoming, technological change is guided towards restoring the transparency of organizational practice, which has been disturbed, yet, is driven forward, through a newly introduced information system. This thesis is grounded on an extensive empirical study of the enactment of technological change across three practices within two organizations. In approaching the fields, `ethnography of methods' was opted as the most appropriate research strategy, as it allows an in-depth understanding of the methods which organizational members employ as to accommodate emerging disconcerting events. In this thesis, the unfolding of the enactment process across the observed practices is presented and a number of generic devices for accommodating emerging disconcerting events is identified and explicated.
Supervisor: Not available Sponsor: Not available
Qualification Name: Thesis (Ph.D.) Qualification Level: Doctoral
EThOS ID:  DOI: Not available