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Title: The impact of NHS direct on access to healthcare and disease surveillance in the North West of England
Author: Bibi, Mariam
ISNI:       0000 0001 3463 6283
Awarding Body: University Manchester Metropolitan
Current Institution: Manchester Metropolitan University
Date of Award: 2007
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Call data, for NHS Direct North West Coast, were analysed to determine usage of the service by different sections of the population. The research reported here shows that not all population groups access NHS Direct equally. The service is used less than predicted by younger people, the elderly, men and South Asian ethnic groups. This study did not however confirm the findings of previous studies that lower socio-economic groups tend to use the service less.
Supervisor: Not available Sponsor: Not available
Qualification Name: Thesis (Ph.D.) Qualification Level: Doctoral
EThOS ID:  DOI: Not available