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Title: Mind the Gap: Exploring the cross-cultural encounters of managers working on overseas development projects for NGOs the case of Raleigh International in Sabah
Author: Charleston, Brandon Mark
ISNI:       0000 0004 2668 0331
Awarding Body: University of Leeds
Current Institution: University of Leeds
Date of Award: 2008
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This thesis explored cross-cultural management issues in the context ofan overseas NGO operation. It was a single longitudinal case study of Raleigh International and their expedition to Sabah, Malaysia. Its focus was on the volunteer project managers, who led the international youth volunteers through their overseas experience of undertaking gras's-roots development projects within local communities. The methodology used was qualitative, primarily participant observation and the researcher's lived experience of the encounters. The research argues and demonstrates that 'culture matters' on expedition and calls for greater organisational competence in managing this factor. It describes in detail the cross-cultural perspective of the expedition experience, its outcomes, its critical incidents and common dilemmas faced. It also provides recommendations to inform practice. It tests, affirms, contends and extends current concepts of cross-cultural competence and presents the CCAPE framework that is relevant to, and beyond the group and setting studied. The thesis presents the 'Webs ofInfluence' model as a solution to some ofthe issues in current literature. It frames common cultural value dimensions into a broader and interrelated 'web of culture'. It then argues that personal, multiple culture and universal levels ofhuman interaction need to be added, to best understand the intercultural encounter as a 'web of interaction'. It also argues for a personal-centred approach that goes beyond the normal expatriate focus to include the host, or 'other(s)' in the encounter. The thesis then intergrates these elements into a holistic model of the expatriate's experience. Amodel that is useful for diagnostic and training purposes, in that it can help to unpick the complexity of the real world intercultural issues by breaking down its main parts and interrelationships. In addition, this thesis answers the call for more qualitative studies in International Business research, and adds to the methodological debates.
Supervisor: Not available Sponsor: Not available
Qualification Name: Thesis (Ph.D.) Qualification Level: Doctoral
EThOS ID:  DOI: Not available