The high percentage of IT/IS projects failure has led to a wide investigation efforts. Several studies have revealed that new or indeed major changes in IT/IS projects are affecting people, processes, organisational structures and current IT infrastructure. The hardest thing when dealing with such issues lies in changing people and business processes which are better known as 'soft issue'. The resistance to change might occurred due to lack of creating a sense of need and urgency for change among the employee and consequently might lead to the IT/IS project failure. The inability to assess organisational readiness to successfully embrace new systems into their work environments may result in wasting time and resources by dealing with the resistance to change or even worse may lead to IT/IS failure.