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Title: Interpersonal affect regulation in organisational networks
Author: Niven, Karen
ISNI:       0000 0000 9084 4784
Awarding Body: University of Sheffield
Current Institution: University of Sheffield
Date of Award: 2007
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This thesis explores the process ofinterpersonal affect regulation - the deliberate management ofanother person's feelings - within an organisation. The thesis takes the perspective that emotions and moods are embedded within social relationships, and that people are active in the affect process. It is argued that, to date, there has been little consideration of the role that interpersonal affect regulation plays in work contexts, despite more recent theories recognising the social and controllable nature ofaffect. The concept ofinterpersonal affect regulation is introduced, within the wider framework ofregulation behaviours. Four empirical investigations ofinterpersonal affect regulation are presented. The first concerns the ways in which people achieve interpersonal affect regulation. A two-part study identified almost 400 distinct strategies that people use to deliberately influence others' affect. These strategies can be distinguished according to two main dimensions: improving versus worsening affect, and engaging with versus accepting/rejecting affect. The other investigations then examine the effects of these strategies, within organisational networks in a high-security prison. The investigations were based on two studies conducted in this context: an event-sampling diary study) and a social network questionnaire study. Across these investigations, it was found that interpersonal affect regulation influenced the affect and well-being of both the target of the regulation and the strategy agent. Interpersonal affect regulation also affected the quality of the relationship between the target and agent. The effects ofinterpersonal affect regulation were found to vary according to the context in which the regulation was enacted, individual characteristics of the agent and target, and whether the regulation occurred in an in-group or out-group relationship. From the findings ofthe four investigations, a model of the interpersonal affect regulation process is presented. The model is contrasted with extant theories ofaffect, and theoretical and practical implications are discussed.
Supervisor: Not available Sponsor: Not available
Qualification Name: Thesis (Ph.D.) Qualification Level: Doctoral
EThOS ID:  DOI: Not available