Use this URL to cite or link to this record in EThOS:
Title: Evaluating Tavistock Consultancy: an outcome study that demonstrates the significance of introjective identification in the consultant/client relationship, its link to projective identification and the importance of containment
Author: Lawlor, David
ISNI:       0000 0001 3605 8800
Awarding Body: London South Bank University
Current Institution: London South Bank University
Date of Award: 2007
Availability of Full Text:
Access from EThOS:
This thesis examines one particular model oforganisational consultancy. The model is that based on theories developed over the last fifty years and 'known as Tavistock consultancy. Whilst there are many case studies available on the Tavistock model there are no know evaluations using an outcome model of evaluation. The Tavistock model has exercised considerable influence both on organisational consultants and management theorists. This thesis demonstrates the findings of an evaluation model that attempts to show the conditions of the organisation before the consultancy and post the intervention. The thesis seeks to explore and understand the application of the Tavistock model of consultancy in a social services department using qualitative methods and quantitative. It investigates a long-term project with a social services department carried out by the Tavistock Clinic. The study explored the following: 1. The impact ofthe intervention in the organisation: 2. The nature of 'process' in Psychoanalytic - Social Systems Organisational Consultancy. 3. The crucial process issues to evaluate In the consultant _ consultee relationship. 4. The consultant - consultee relationship and how this can lead to an outcome that enhances the capacity of the organisation to recognise a dysfunctional state and attempt to instigate changes. The research reveals both quantitative changes in the teams receiving consultancy and at the same time demonstrates the importance of introjective identification as an under theorised concept within the Tavistock model and its importance in understanding client/consultant dynamics. The research highlights the importance for consultants to both understand the dynamics of boundary crossing, and entry into the organisational system. The research confirms the need to actively work with these dynamics.
Supervisor: Not available Sponsor: Not available
Qualification Name: Thesis (Ph.D.) Qualification Level: Doctoral
EThOS ID:  DOI: Not available