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Title: Proposal for a governance decision-making model in a Portuguese Public University (PPU)
Author: Mano, Margarida
ISNI:       0000 0001 3618 3011
Awarding Body: University of Southampton
Current Institution: University of Southampton
Date of Award: 2006
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The primary aim of this thesis is to establish principles for a governance decision making model in a Portuguese Public University (PPU) and for the decision support system which supports it. The proposed model assumes a comprehensive understanding of how the decision making process is developed in the current context of change within the Portuguese higher education system, and is based on the university top managers' perceptions. The mainly public Portuguese. system has suffered during the last decades the pressure from growing global mass tendencies, globalization and competitiveness in higher education. At the beginning of the twenty-first century PPUview the Bologna Process as a challenge and an opportunity which demands a shared management of the tensions that result from the ever changing relations between the University, the State and Society. The literature review suggests that a management change in the university organization must be based upon a deep understanding of the 'invisible glue' which crafts institutional cultures, strengthening traditional values such as collegialitY and autonomy in a new entrepreneurial culture. This change model presumes mechanisms of systematic integration of external evaluation towards continuous improvement according to Total Quality Management models. In this case study, 30 interviews were perfonned at two distinct organizational levels (University and Faculties) allowing for the characterization of the current governance model and, most importantly, to propose a governance and decision-making model based upon the critical needs ofthe strategic decision-makers, as supported by the literature review. The study of governance and decision-making processes, when applied to PPU, makes evident the critical importance of principles such as collegiality and democratic management, as well as perfonnance analysis through support systems and organizational structures. The proposed governance model, empirically tested and validated, with ~ approximately 2000 quotations structured into 5 levels, for a total of 366 codes, is based upon five integrated and inter-related sub-systems: strategic Inission definition, governance, structuring of the decision-making process, .decision-making support system and performance assessment systems. Finally, the model's external validity was evaluated according to two different perspectives. First, in an attempt to evaluate it's adequacy regarding TQM criteria a comparative analysis was perfonned with the Baldridge Education Criteria for Performance Excellence, and verified through a correspondence matrix specifically created with this purpose. Secondly, the remaining 12 PPU heads of administration where queried, through electronic survey, regarding the interest of each individual university in light of the model, which allowed for the inference ofa high degree ofaccordance, among the inquiry universe, with the model principles. The proposed governance and decision-making model presents itself as an efficient management instrument to the strategic top of the studied PPU in the change management process that encompasses the University.
Supervisor: Not available Sponsor: Not available
Qualification Name: Thesis (Ph.D.) Qualification Level: Doctoral
EThOS ID:  DOI: Not available