Title:
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Organisational knowledge in the Merseyside SME support sector : knowing, individual interaction and place
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This thesis explores the characteristics of the organisational knowledge flow, using the empirical context of the sector that provides support to small and medium sized enterprises in Merseyside. The application of the tacit and explicit dichotomy in debates on knowledge development limits the way that knowledge is understood, by subsuming all aspects of knowing within these two categories, and in particular obscuring understanding of the personal nature of knowledge. The role of the knower in the process of knowledge development is underemphasisedin theliterature, with socialisation and the issue of practice being prominent in accounts of empirical research, without recognising the characteristics of individual participation andits significance to what is known. Through interviews and ethnographic fieldwork, this research challenges conventional approaches to knowledge development, by moving away from the knowledge dichotomy to apply the knowledge continuum to organisational processes, enabling a more in-depth understanding of the knowledge flow, and demonstrating the diversity and fluidity of knowledge. The role of the individualin relation to their interaction with other knowersis discussed, and how this action is clearly situated in particular sites. Consequently the significance of place to the knowledge flow emerges, and with this the need to move away from discussion of 'the organisation', to identification of the specific sites that comprise the workspace and howindividuals engage with them.
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