Title:
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Managerial cognition in business turnaround : an owner-manager's perspective
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The overall aim of this research was to gain an insight into owner manager
cognition during business turnaround. The objective was to examine
managerial sense-making and decision-making during this potentially
traumatic period. The exclusion of the psychological pressures and stressors
encountered by owner managers as they endeavour to operate effectively in
an unfamiliar and stressful working environment are limitations in previous
small firm strategy formulation research. The failure of any company whether
large or small will affect the lives of the managers, employees, their families
and possibly the communities in which they reside. The need for a situated
account of owner manager decisions and actions is necessary. These, and
many other considerations pertain in business turnaround.
A number of factors determined the research methodology. These included a
lack of prior research within this area of management cognition; difficulties in
finding Smaller firm owner managers prepared to spare the time to become
involved in academic research while trying to avoid corporate failure and the
recognised reluctance of individuals to convey their innermost thoughts and
feelings in relation to subjects considered personal and private. These factors
precluded the use of a more traditional positivist approach base on multiple
samples and carried out by an independent expert observer. Instead, a
qualitatively orientated case study was developed, based on the reflections of
the author during the course of a live business turnaround.
Records and personal reflections were maintained throughout an eight month
period. Through interpretative analysis, major categories of owner manager
cognition emerged which were integrated within an overall research model to
indicate changing patterns of owner manager thinking across the various
stages of business turnaround. These findings provide an initial understanding
of the role played by owner manager cognition during business turnaround
and the effect of psychological pressures on sense-making and decisionmaking
processes.
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