Use this URL to cite or link to this record in EThOS:
Title: Service interaction management in a deregulated market environment
Author: Kolberg, Mario.
ISNI:       0000 0001 3601 535X
Awarding Body: University of Strathclyde
Current Institution: University of Strathclyde
Date of Award: 2004
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No abstract available
Supervisor: Not available Sponsor: Not available
Qualification Name: Thesis (Ph.D.) Qualification Level: Doctoral
EThOS ID:  DOI: Not available