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Title: Linking customer satisfaction to profitability : an econometric analysis of firm level data
Author: Yeung, Matthew Chi Hei.
ISNI:       0000 0001 3575 1427
Awarding Body: University of Nottingham
Current Institution: University of Nottingham
Date of Award: 2003
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No abstract available
Supervisor: Not available Sponsor: Not available
Qualification Name: Thesis (Ph.D.) Qualification Level: Doctoral
EThOS ID:  DOI: Not available