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Title: Can public services improve? : the concept and practice of public service quality, with special reference to local government.
Author: Gaster, Lucy.
Awarding Body: University of Birmingham
Current Institution: University of Birmingham
Date of Award: 2000
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No abstract available
Supervisor: Not available Sponsor: Not available
Qualification Name: Thesis (Ph.D.) Qualification Level: Doctoral
EThOS ID:  DOI: Not available
Keywords: Decentralisation; Stakeholders; Participation