Use this URL to cite or link to this record in EThOS:
Title: Business process re-engineering and organisational change : evaluation of implementation strategies
Author: Vakola, M.
ISNI:       0000 0001 3541 7437
Awarding Body: University of Salford
Current Institution: University of Salford
Date of Award: 1999
Availability of Full Text:
Access from EThOS:
Access from Institution:
This thesis is based on research carried out within the CONDOR project funded under the European ESPRIT programme, which is a partnership between English, French, and Swedish construction companies. The thesis aims at presenting empirical evidence and discussion that moves toward a theory of successful implementation of change initiatives such as business process re-engineering trying to identif' its main components. The thesis challenges the concept of business proàess re-engineering trying to add to the body of knowledge in this area through the development of a new business process re-engineering methodology applied and evaluated in the three case studies which were participated in the research. The research methodology used is a combination of quantitative and qualitative research methods (triangulation technique). A major element of the thesis is the empirical work carried out, in which the researcher was actively involved using the new business process re-engineering methodology. The analysis of both qualitative and quantitative results showed that the basis of a successful business process re-engineering should concern the development of some organisational characteristics, which would prepare the organisation for a more holistic form of organisational change. Finally, the thesis draws together the different problems and questions that arise in order to develop a business process re-engineering strategy, based upon the literature and empirical findings, in order to improve organisational effectiveness and help the organisations to survive in a continuously changing environment.
Supervisor: Not available Sponsor: Not available
Qualification Name: Thesis (Ph.D.) Qualification Level: Doctoral
EThOS ID:  DOI: Not available
Keywords: Other