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Title: Issues in coordination relating to the customer contact model and implications for service quality management.
Author: Garrood, Mark Adrian.
ISNI:       0000 0001 3491 5688
Awarding Body: Brunel University
Current Institution: Henley Business School
Date of Award: 1995
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No abstract available
Supervisor: Not available Sponsor: Not available
Qualification Name: Thesis (Ph.D.) Qualification Level: Doctoral
EThOS ID:  DOI: Not available
Keywords: Management & business studies