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Title: Measuring and improving quality of service : a cross cultural study of postal services in Iran and the UK.
Author: Abbasi, Mohammad R.
ISNI:       0000 0001 3388 7662
Awarding Body: University of Paisley
Current Institution: University of the West of Scotland
Date of Award: 1999
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No abstract available
Supervisor: Not available Sponsor: Not available
Qualification Name: Thesis (Ph.D.) Qualification Level: Doctoral
EThOS ID:  DOI: Not available
Keywords: Customer satisfaction; Networks