Title:
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Women's work as the labour of sexual difference : female employment in the airline industry
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This thesis is based on an empirical investigation of women's work in the
airline industry. It aims to build on previous research into women's work by
focusing not on the commodification of women's perceived nature (James,
1989), on femininity (Davies, 1979) or on women's sexuality (Hochschild,
1983, Adkins, 1995), but on the commodification of sexual difference, based
on an analytical account of empirical research into the flight attendant as the
iconic sexually differentialized labourer. The two key findings which emerged
from the research are, first, that as one respondent put it, the flight attendant is
" part mother, part servant, part tart"; her work is essentialized, feminized and
also sexualized. The research suggested that these three processes are so
closely interrelated that they actually constitute analytically distinct elements of
the same labour process through which not only se~ gender and sexuality but
sexual difference - "the specific properties ... qualities ... or attributes that
women have developed or have been bound to historically ... which make them
women not men" (De Lauretis, 1989: 5-6) - is commodified. The second
theme is that, as sexually differentialized labourers, women workers are
managed through the manipulation and maintenance of their 'organisational
bodies', through a range of managerial techniques which involve, at least in
part, a process of instrumental aestheticization. The underlying aim of this
thesis is to offer a theoretical account of the sexual differentialization of
women's work in an attempt to contribute to the development of a criticaL
feminist theory of the commodification of sexual difference.
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