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Title: Service quality management in local authority sport and recreation services : a study of quality management methods in use and an evaluation of the efficacy of the ISO 9002 and Investors in People standards.
Author: Lentell, Robert Neil.
ISNI:       0000 0001 3608 163X
Awarding Body: University of Kent at Canterbury
Current Institution: University of Kent
Date of Award: 1999
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No abstract available
Supervisor: Not available Sponsor: Not available
Qualification Name: Thesis (Ph.D.) Qualification Level: Doctoral
EThOS ID:  DOI: Not available
Keywords: Management & business studies