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Title: The antecedents, measurement and consequences of service quality and customer satisfaction : a longitudinal analysis.
Author: Gwynne, Anne Louise.
ISNI:       0000 0001 3523 207X
Awarding Body: University of Nottingham
Current Institution: University of Nottingham
Date of Award: 1998
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No abstract available
Supervisor: Not available Sponsor: Not available
Qualification Name: Thesis (Ph.D.) Qualification Level: Doctoral
EThOS ID:  DOI: Not available
Keywords: Management & business studies