Use this URL to cite or link to this record in EThOS:
Title: The concept of service recovery : an analysis in the hotel industry.
Author: Bidin, Yeop Hussin.
ISNI:       0000 0001 3463 7753
Awarding Body: Manchester Metropolitan University
Current Institution: Manchester Metropolitan University
Date of Award: 1995
Availability of Full Text:
Access from EThOS:
No abstract available
Supervisor: Not available Sponsor: Not available
Qualification Name: Thesis (Ph.D.) Qualification Level: Doctoral
EThOS ID:  DOI: Not available
Keywords: Management & business studies