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Title: Intrapersonal and extrapersonal factors in stressor perceptions, coping and strain among NHS staff
Author: Williams, Glenn Andrew.
ISNI:       0000 0001 3569 0388
Awarding Body: South Bank University
Current Institution: London South Bank University
Date of Award: 2003
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There is considerable debate about the optimal methods to be taken in measuring work related stressor-strain links. This study has explored these issues by testing a two-factor approach of assessing occupationally and organisationally linked stressors. The discriminant validity of the Job Stress Survey (JSS; Spielberger & Vagg, 1999) was tested in this study. 1,050 employees from seven National Health Service (NHS) Trusts were examined to evaluate the degree to which JSS subscales of Job Pressure and Lack of Organizational Support differentiated between staff experiences of occupational and organisational stressors respectively. Support for the discriminant validity of the JSS was obtained with inter-occupational differences in Job Pressure when comparing between the seven NHS staff groups surveyed. By contrast, staff subjected to major organisational change were more likely to report high levels of Lack of Organizational Support than those not facing such change. The satisfactory discriminant validity of the JSS has general implications for stress prevention and management. Workers in occupations prone to high occupational stress could benefit from targeted stress management interventions, whereas endemic organisational stress could be more effectively tackled with an organisation-wide focus. MIS workers' degree of Neuroticism appeared to bias links between stressors and strains. Also, when compared with low-ranking and high-ranking staff, middle-ranking workers had the highest levels of stressor experiences and the lowest job satisfaction. As a result, future research and interventions should consider the role of Neuroticism and occupational seniority, as these variables significantly influenced NHS employees' stress experiences. It is also recommended that research into workplace stress should involve the statistical control of Neuroticism. By neglecting the crucial role of Neuroticism, researchers may be ignoring the full extent to which this personality trait may distort the true link between a stressor and subsequent strain.
Supervisor: Not available Sponsor: Not available
Qualification Name: Thesis (Ph.D.) Qualification Level: Doctoral
EThOS ID:  DOI: Not available
Keywords: Job stress survey