Use this URL to cite or link to this record in EThOS:
Title: The consumer's evaluation of service quality : an examination of the SERVQUAL methodology.
Author: Smith, Anne M.
Awarding Body: University of Manchester, Institute of Science and Technology,
Current Institution: University of Manchester
Date of Award: 1995
Availability of Full Text:
Access from EThOS:
No abstract available
Supervisor: Not available Sponsor: Not available
Qualification Name: Thesis (Ph.D.) Qualification Level: Doctoral
EThOS ID:  DOI: Not available
Keywords: Management & business studies