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Title: An investigation of managerial skills: implications for personnel policy
Author: Moorhouse, Philip
ISNI:       0000 0001 3418 8433
Awarding Body: University of Aston in Birmingham
Current Institution: Aston University
Date of Award: 1981
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This research explores the conceptual basis in adopting a skills approach to management development. The literature reveals a number of development approaches but only a limited appreciation of how the manager does his job i.e. of the skills that he needs. An investigation of managerial skills was conduc~ed with 10 managers mainly occ~pying middle and seLior positions. The principal source of evidence was tte manager's thoughts on what he did and how he did it, although the interviews were supplemented by formal and informal obser/ation. There was also a dialectic value from discussions with other analysts/mana~ers and empathy between analyst and practitioner also played a part. Each manager was invited to comment upon his own skills analysis as a check upon validity. The study supports the view that the manager, similar to other skilled practitioners, is conceptually a model builder and operationally a navigator (Singleton 1978b). The manager variously holds enactive, pictorial f symbolic and hybrid models that enable him to understand his world and act in it. The universal managerial function is decision making and the study present's a preliminary nomenclature in classifying decision processes or perceptual skills. Managerial skills are also reflected in interpersonal interaction where the hallmark~ is mutual construction and attribution and in 'self management where the requirement is to cope with the inner rather than the outer world. Differences between managers are most evident in perceptual skills, the more senior manager requiring increasing ability to process abstract information and take account of environmental uncertainty. He will also make greater use of 'off-line' information. The practical purpose in studying managerial skills is to facilitate the improvement of managerial performance and the implications of the research for training, selection and appraisal are explored.
Supervisor: Not available Sponsor: Not available
Qualification Name: Thesis (Ph.D.) Qualification Level: Doctoral
Keywords: Psychology