Title:
|
Work related trauma, culture and the police : towards an effective trauma management scheme
|
This action research based thesis focuses on work-related psychological
trauma and its management, within the context of the British police service. A
case study on one force facilitates detailed exploration of ways in which police
occupational culture may impede the provision and acceptance of trauma
management schemes. A national questionnaire-based survey of United
Kingdom police forces establishes the scope and nature of their trauma
management provisions and identifies strengths and weaknesses. Few
trauma research studies have concentrated upon the affective domain of the
British police service and there is limited understanding of how personal
emotions are managed in the police organisation, or how its culture can affect
the individual's experience of work-related trauma in an unhelpful way. The
study aims to increase knowledge and understanding in this area and to
assist British police forces in their attempts to reduce police sickness
absences and ill health retirements, which may result from exposure to workrelated
trauma. Two main study concerns are addressed by different means.
The thesis is arranged as an introduction that includes discussion of the
methodological approach adopted, seven chapters, conclusions and
recommendations. Chapter one sets the scene by scrutinising the police
service as a modern work organisation. Having clarified the basic principles of
British policing, it outlines how the service has developed, exploring the
difficulties and tensions police officers at all levels experience in trying to fulfil
their current roles and responsibilities. Chapter two looks at the nature and
potential effects of 'critical' incidents and traces the history of trauma
recognition and critical incident debriefing, discussing the current debate on
the efficacy of the latter and its value for police personnel. Chapter three
examines current national and local police trauma management provisions and chapter four focuses on the identification and management of key risks
posed to the police organisation, arising from work-related trauma. Chapter
five explores police officers' experiences of trauma through descriptions of
three 'service' roles and critical incident scenarios and by focusing on how
certain aspects of police culture may intensify and prolong their initial distress.
Chapter six shows the ways in which the police organisation seeks to manage
its members' emotions through its selection, training and socialisation
processes and how its success in doing so can impede the delivery and takeup
of trauma management services. Chapter seven then outlines the main
theoretical concepts underpinning the thesis, explaining why the police
organisation requires officers to manage their emotions in particular ways and
outlining mechanisms it has adopted as corporate defences against anxiety.
A summary of conclusions follows and the thesis ends with recommendations
to effect improvements to the quality and consistency of services being
offered.
|