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Title: Developing a performance measurement framework for the retail banking sector : links and relationships to organisation's responsiveness, service productivity and people's satisfaction.
Author: Pantouvakis, Angelos.
ISNI:       0000 0001 3466 7514
Awarding Body: University of Cambridge
Current Institution: University of Cambridge
Date of Award: 1996
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No abstract available
Supervisor: Not available Sponsor: Not available
Qualification Name: Thesis (Ph.D.) Qualification Level: Doctoral
EThOS ID:  DOI: Not available
Keywords: Management & business studies