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Title: Customers' willingness to pay for improvements on quality service : a case study in the financial service industry
Author: Senna, Eliana Terezinha Pereira.
ISNI:       0000 0001 3393 9274
Awarding Body: University of Leeds
Current Institution: University of Leeds
Date of Award: 1999
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No abstract available
Supervisor: Not available Sponsor: Not available
Qualification Name: Thesis (Ph.D.) Qualification Level: Doctoral
EThOS ID:  DOI: Not available
Keywords: Internal and EU commerce & consumer affairs