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Title: A comparative analysis of the customer measures used by organizations within the context of the business excellence model
Author: Veitch, Kathryn.
ISNI:       0000 0001 3545 2283
Awarding Body: Coventry University
Current Institution: Coventry University
Date of Award: 2001
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No abstract available
Supervisor: Not available Sponsor: Not available
Qualification Name: Thesis (Ph.D.) Qualification Level: Doctoral
EThOS ID:  DOI: Not available
Keywords: Small enterprises