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Title: Integrating lean visual management in facilities management systems
Author: Schultz, Audrey L.
ISNI:       0000 0004 5989 8134
Awarding Body: University of Salford
Current Institution: University of Salford
Date of Award: 2016
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This thesis explores lean principles and visual management technology integration in facilities management systems. At the very core of the facilities management industry is the perception of strategically linking the facilities management department with the enterprise holistically. This has been an on-going development through recent years. The global recession of 2008 brought about socio-economic, socio-political and socio-technical constraints prompting world governments to establish leaner more efficient, value added initiatives. This trickled down to governments, universities and organisations globally. By embracing lean principles, visual management technologies, and establishing a lean visual management workplace the facilities management department within these organisations will establish a more strategic alliance with executive leadership. In turn achieving their goal of offering value based facilities management services. The overall aim of the research is to evaluate the potential of lean principles, specifically visual management technologies to improve efficiency, transparency, and value in developing a facilities management knowledge systems. A design science philosophy with an action research approach framework is presented. Combined with a Soft Systems Methodology approach applied to improve the case studies findings and establish the real life problem statement. The researcher applied Soft Systems Methodology 5E's of: efficacy, efficiency, effectiveness, ethically and elegantly, to the action learning curve. Qualitative research methods such as semi-structured and unstructured interviews, questionnaires, and field observation were conducted. The research case study is limited in scope to one UK university estates and property services departments' lean journey and their third party outsourced facilities management service provider. The research acknowledged that a lean visual workplace management system could be introduced in a service industry such as facilities management. However, the findings suggest that greater emphasis should be placed on organisation change management issues such as lack of trust, and resistance to change, concurrently, as part of the lean visual management journey. Nevertheless, the foundation of a lean visual facilities management learning environment was established.
Supervisor: Not available Sponsor: Not available
Qualification Name: Thesis (Ph.D.) Qualification Level: Doctoral
EThOS ID:  DOI: Not available