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Title: What a feeling : an empirical study of the nexus of emotion and cultural friction in the context of intra-MNC knowledge transfer
Author: Wang, Qiu
ISNI:       0000 0004 5923 4274
Awarding Body: University of Leeds
Current Institution: University of Leeds
Date of Award: 2015
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This thesis examines the interactions between emotion and cultural friction in the context of intra-MNC knowledge transfer. The research is based on 60 interviews, 9 month fieldwork and documents collected from one largest Chinese I.T. service company. A qualitative single case study framed with an interpretive lens was used as research design. The thesis has examined the source, process and consequence of discrete emotions in cross-culture knowledge transfer. It shows that emotion is a crucial link to explain why some managers perceive cultural friction as stressful, other frame it as an opportunity to learn. And a cultural pre-disposition towards certain emotional experiences is also revealed This study is the first empirical investigation on discrete emotions in knowledge transfer within MNC. It provides a unique but complementary approach to understand culture friction and cross-cultural behavior.
Supervisor: Clegg, Jeremy ; Buckley, Peter ; Gajewska-De Mattos, Hanna Sponsor: Sino-British Fellowship Trust
Qualification Name: Thesis (Ph.D.) Qualification Level: Doctoral
EThOS ID:  DOI: Not available