Use this URL to cite or link to this record in EThOS: http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.681223
Title: A knowledge management framework for the postal sector
Author: Gaga, Thomas Ali
ISNI:       0000 0004 5919 4364
Awarding Body: London Metropolitan University
Current Institution: London Metropolitan University
Date of Award: 2015
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Abstract:
Today's economy is generally referred to as a knowledge-based economy. Organizations now recognize the value of "knowledge" and strive to achieve better management of their knowledge assets. Knowledge is a critical factor for building organizational innovation and sustaining competitive advantage. The future for the postal sector is more challenging than ever. Its potential value and relevance as a service provider in the knowledge economy are also greater than ever before. However, the services of the postal sector in this knowledge age are facing greater challenges as a result of technological advances,market liberalization, and globalization and government reforms. To address these challenges, technical cooperation and interactions are promoted within the sector by the UPU to allow the sharing of experiences and best practices among postal organizations to facilitate sustainable development, high-quality postal services, creativity and innovation in the postal sector. However, the existing Knowledge Management Frameworks (KMFs) do not adequately take into consideration the specific nature of the postal sector, particularly in relation to capturing, sharing and exploiting knowledge on postal operations or services. Therefore, this research addresses the development of a knowledge management framework for the postal sector. To achieve the research aim, an extensive review of the related literature was carried out. A preliminary study was conducted on knowledge management practice in NIPOST and the UPU postal strategy plans (2009-2016) were examined to gain a better understanding of knowledge issues in the postal sector.
Supervisor: Not available Sponsor: Not available
Qualification Name: Thesis (Ph.D.) Qualification Level: Doctoral
EThOS ID: uk.bl.ethos.681223  DOI: Not available
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