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Title: Irish local government national service indicators : city and county managers' perspectives
Author: Moloney, Martina
ISNI:       0000 0004 5370 2284
Awarding Body: Queen's University Belfast
Current Institution: Queen's University Belfast
Date of Award: 2015
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In these times of scarce resources and the introduction of new local charges and taxes, it is imperative that local government services are delivered as efficiently and effectively as possible. One on the tools available to local authorities to measure performance is the national service indicators. However, there is some debate about their use and value. The focus of this dissertation is on the views and perceptions of city and county managers in relation to the use and effectiveness of the current set of National Service Indicators and how the system might be improved. The dissertation focused in a number of key theories and developments in the field of the performance management in the public sector. In particular, it looked at the use of performance measurement and management in decision making, in organisational management, for driving efficiency, and as an aid to accountability and staff motivation. The study reviewed trends in the performance indicators over the nine years since their introduction. It also involved the use of a questionnaire to the entire population of city and county managers to ascertain their views and perspectives on the indicators. In addition it involved indepth interviews with eight managers to elicit deeper insights. The data generated was analysed quantitatively and qualitatively, as appropriate, to identify the key themes and enable conclusions to be drawn.
Supervisor: Not available Sponsor: Not available
Qualification Name: Thesis (D.Gov.) Qualification Level: Doctoral
EThOS ID:  DOI: Not available