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Title: Towards national evaluation regimes for ombudsmen
Author: FitzGerald, Kieran
ISNI:       0000 0004 5369 6793
Awarding Body: Queen's University Belfast
Current Institution: Queen's University Belfast
Date of Award: 2014
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This research attempts to identify factors that may affect the institution of a national evaluation regime for ombudsmen. Employing evaluability assessment methodology, issues are identified that may arise for the design of a regime to evaluate ombudsmen exercising different jurisdictions within sectors which experience similar national variables like social structures, economic conditions, political stability, legal institutions, evaluation culture and form of public discourse. The research aims to address a gap in the evaluation of ombudsmen. It has become an accepted 'truth' in the public discourse that benefits - social, political and financial- accrue from the creation of an ombudsman. Substantial resources have been and continue to be channelled into the creation and provision of ombudsman services in many countries, including the case-study, Ireland. The result is that, in many countries, what has evolved is a community of ombudsmen that includes a variety of types, from the classical parliamentary ombudsman overseeing administrative practices to schemes that exercise sector-specific jurisdictions using a variety of powers provided for through a variety of mandates. There is not an established methodology for evaluating the performance of these ombudsmen. In very few instances has there been an attempt to evaluate several ombudsmen within a state in the context of a national regime. Where this has occurred, it has not been preceded by the establishment of stakeholder perspectives on that methodology. The research undertaken here addresses that gap directly through a form of evaluability assessment of a community of programmes i.e. ombudsman schemes and the sectors in which they operate. The assessment addresses evaluation-related issues of demand, purpose, capacity, location, criteria and regime. The research concludes with a proposed evaluation regime as the optimum means of explaining the issues discovered and extent of the viability of a national evaluation regime .
Supervisor: Not available Sponsor: Not available
Qualification Name: Thesis (Ph.D.) Qualification Level: Doctoral
EThOS ID:  DOI: Not available