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Title: Making it a great and effective place to work : co-creating the conditions for happiness and success
Author: Tracy, Helen Kathleen
Awarding Body: University of Bristol
Current Institution: University of Bristol
Date of Award: 2013
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This study is concerned with how a well-known, employee-owned, British retailer, judged to be effective in terms of business results and public opinion,is experienced as a work environment by its staff. Personal narratives, as recounted during one-to-one loosely structured interviews, give insight into the experiences that staff gain through direct encounter and participation in their work environment. With reference · to systems thinking and participative paradigms, their experiences are seen as being situated within networks of relationships. The work environment is therefore seen as a dynamic system that is co-created as a result of interactions between people, processes, policies and places. Using Glaserian Grounded Theory, patterns of interaction and interpretation were seen to emerge from staff experiences to offer a theory which emphasises that great and effective places to work (1) create opportunities .for individuals to have their needs met and to achieve interdependent purposes (2) create the conditions for trust and learning to emerge (3) create the conditions for individuals to identify with the organisation and to be identified with on the basis of the value they contribute as individuals (4) create the conditions for open and authentic communication. These factors are considered to be connected to psychosocial processes around identification and identity development. With reference to literature, contemporary debates around motivation and engagement, · social capital, trust, learning and identity development are explored., Conclusions are then drawn as to how individuals and organisations can participate in their work environments so that the conditions required for happiness and success are co-created, and whereby individuals experience their work places as great and effective. Finally, opportunities to apply the findings in other organisations are outlined, along with implications for theory, policy and practice. Avenues for further research are also suggested.
Supervisor: Not available Sponsor: Not available
Qualification Name: Thesis (Ph.D.) Qualification Level: Doctoral
EThOS ID:  DOI: Not available