Use this URL to cite or link to this record in EThOS: http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.652930
Title: User participation in standardisation processes : impact, problems and benefits
Author: Jakobs, Kai
Awarding Body: University of Edinburgh
Current Institution: University of Edinburgh
Date of Award: 1998
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Abstract:
The thesis first provides an in-depth review of the relevant literature on innovation processes, the social shaping of technology, and on standardisation. In addition, the crucial term 'user' is thoroughly discussed. This review serves as the framework within which subsequent analyses will be placed. Subsequently, a brief account of the methodology applied to compile the primary data is given. As the major part of the survey was done via e-mail, this also includes a discussion of the pros and cons of this medium for doing survey research. Some rather more 'technical' background material is provided in chapter four. The formal processes adopted by the standards setting bodies represented in the study are briefly described, and the functionalities of the two messaging standards looked at (i.e. the ITU-T X.400 and X.500 series of recommendations on e-mail and the directory service, respectively) are outlined. The remaining chapters present an analysis of the compiled data, and offer some conclusions. In particular, I discuss to what extent corporate users' requirements on messaging services are met, and identify the remaining gaps. Different categories of 'strategies' for the introduction of an electronic mail service in an organisational environment are identified; these are reviewed as well. Subsequently, some issues surrounding the standardisation process are addressed. The initial idea of this process is developed into a more realistic model, largely based on comments made by committee members in the survey. User participation in this process is another focus; the associated pros and cons, as perceived by different stakeholders, are presented and discussed. Finally, I attempt to form a coherent picture out of the various topics addressed so far. The existing relations between innovation theory, user requirements, introduction strategies, and standardisation processes are pointed out, and some conclusions that can be drawn from these relations are presented.
Supervisor: Not available Sponsor: Not available
Qualification Name: Thesis (Ph.D.) Qualification Level: Doctoral
EThOS ID: uk.bl.ethos.652930  DOI: Not available
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