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Title: Development of conflict handling skills via outdoor management development : a framework for optimising the process
Author: Burke, Veronica
Awarding Body: University of Edinburgh
Current Institution: University of Edinburgh
Date of Award: 2002
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This thesis proposes a learning systems-based model for the optimum development and transfer of conflict handling skills via Outdoor Management Development (OMD) programmes. Despite a rapid increase in provision for OMD, there is a lack of empirical evidence to support the efficacy of the learning process and transfer to the workplace. Existing research focuses primarily upon the outcomes of courses, rather then the means by which these outcomes may accrue. Accordingly, focusing on this context, the literature on cognitive skill acquisition was used to construct a new framework for analysing the mechanisms of skills learning and transfer. Using the skills of conflict handling as an example, the role of knowledge in skill acquisition was linked to the issue of learning transfer to propose a way in which different methodologies may influence learning outcomes. However, whilst the initial aim was to empirically test this framework, a cursory consideration showed that a large number of factors had to be empirically confirmed before this could be accomplished. Thus in order to assess the applicability of the framework to management development provision, a mixed methods design involving both qualitative and quantitative and inductive and deductive approaches was utilised within the overall research strategy. The earlier stages of the fieldwork focused upon the nature of the conflict handling process and the characteristics of conflict in business contexts. This research provided a basis for investigations into the process of conflict regulation and the knowledge base underlying skills application. The final phase of the fieldwork focused upon the development of conflict handling skills, including perceived provision for conflict handling in OMD. Methods used were content analysis, in-depth semi-structured interviews and a questionnaire survey. A total of five studies were completed.
Supervisor: Not available Sponsor: Not available
Qualification Name: Thesis (Ph.D.) Qualification Level: Doctoral
EThOS ID:  DOI: Not available