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Title: An analysis of the factors that influence the success and failure of the training process within the Saudi Telecom Company
Author: Abu Mansour, A. A.
Awarding Body: University of Wales Swansea
Current Institution: Swansea University
Date of Award: 2003
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To examine the problem, four groups: training managers and training executives (as producers of training), and field staff and field managers (as consumers of training) were identified as having a special interest in the quality of training provided by the company. From each of these groups, representative samples were selected and information obtained from individual subjects using questionnaire and interview techniques. Analysis of the data gathered indicates that there are numerous problems in the provision of training within STC, and much of what has been uncovered is beyond the control of the training centers. The researcher has decided to try to place the key issues into a logical format and deal with them sequentially. In descending order they may be displayed as follows: 1. Saudisation (replacement of millions of expatriates with nationals); 2. Managerial competence of STC; 3. Technical competence of STC; 4. Training competence of STC; 5. The quality of training. The analysis of these key issues is followed by suggested ways by which the problems may be addressed and the situation improved. These include changes in the inherited culture and traditions and changes to the methods of material development, recruitment and training of instructors, needs assessment and certification of courses, and improvements to the bureaucratic and administrative procedures and systems related to training. The need to improve is urgent to cope with the demands of privatisation, impending competition, and compliance with the government's Saudisation directive.
Supervisor: Not available Sponsor: Not available
Qualification Name: Thesis (Ph.D.) Qualification Level: Doctoral
EThOS ID:  DOI: Not available