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Title: Managing risk in the telecomms industry : improving the quality of decision making
Author: Kelly, Phil
Awarding Body: University of Manchester
Current Institution: University of Manchester
Date of Award: 2003
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In todays highly uncertain, turbulent world, we argue that traditional risk management methods are inadequate when managing operational risk within the Telecomms industry. Current estimates suggest that the impact of operational risk cost the industry $100-200 Billion per annum. In this thesis we attempt to bring theory and practice together in meeting the contemporary challenge of managing risk in dynamic, turbulent and highly uncertain environments. Through a multimethod research strategy involving an in depth case study, qualitative interviews with leading telecomms risk consultants and surveys of senior/ line managers and risk professionals from 100 telecomms organizations spread over 40 countries worldwide, this empirical study investigates the determinants of risk method with reference to contingency theory (external and internal environmental and decision maker factors), the combined code and Turnbull recommendations, as set out by the Institute of Chartered Accountants of England and Wales, addressing risk management as a part of corporate governance and new participatory risk theory. Throughout this thesis we will argue that telecomms risk and uncertainty poses crucial problems for policy makers and that there is now a need to examine critically how we manage such problems. Real world risk decision-making is described and evaluated against normative, ideal world decision frameworks and the quality of risk decision-making found lacking through poor judgement In telecomms we observe decentralization and deformalization as companies pursue flexible organizational forms that conclude in many cases with a control vacuum. This absence of control manifests itself in worried risk specialists uneasy about participatory risk methods. An informal risk control strategy is synthesised and described from control theory and a case study presented. This new strategy is offered as a means to fill vacuums in a manner congruent with the needs for both flexibility and control Finally we conclude that risk method must adopt a more subjective, constructionist perspective in the present telecomms environment and controls must support multiple needs of flexibility, empowerment, creativity, and timely responsive corrective action.
Supervisor: Not available Sponsor: Not available
Qualification Name: Thesis (Ph.D.) Qualification Level: Doctoral
EThOS ID:  DOI: Not available