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Title: Effective mental health service user involvement : establishing a consensus on indicators of effective involvement in mental health services
Author: Crepaz-Keay, David
ISNI:       0000 0004 5360 6778
Awarding Body: Middlesex University
Current Institution: Middlesex University
Date of Award: 2014
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Mental health service user involvement had been UK government policy since the early 1990s. This dissertation explored the current state of policy and practice in mental health service user involvement by reviewing peer reviewed literature. A number of potential indicators of effective involvement were drawn from the literature. A discrepancy was found between policy and practice and the concept of indicators of effective involvement was proposed to support the process of enabling practice to develop to match policy expectations. A number of approaches to developing indicators were explored, with the explicit aim of introducing greater mental health service user ownership of the concept of effective involvement. In order to ensure both broad engagement and a degree of consensus, the Delphi process was chosen. An expert panel of mental health service users from England was recruited against a person specification co-developed with the National Survivor User Network (NSUN, an England wide, national network led by and for mental health service users). The 38 panel members represented a spread of ages and came from every region of the country. They have experience of and expertise in involvement at a strategic, operational and individual level. The panel completed two rounds of a Delphi process using an online tool. The panel reached consensus on 21 indicators of effective mental health service user involvement. There was a clear preference for collaborative involvement where service users and professionals worked together in a partnership that was as equal as possible. The chosen indicators have already influenced a number of international, national and local initiatives and have been used to support the development national standards for service user involvement in England.
Supervisor: Not available Sponsor: Not available
Qualification Name: Thesis (D.Prof.) Qualification Level: Doctoral
EThOS ID:  DOI: Not available