Use this URL to cite or link to this record in EThOS: http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.627915
Title: Evaluation of e-participation
Author: Zhang, Nan
Awarding Body: University of Manchester
Current Institution: University of Manchester
Date of Award: 2008
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Abstract:
The advent of web technology provides opportunities to facilitate, broaden, and deepen public participation in the democratic process. In some ways, e-participation brings democracy the same sorts of enabling technology that information systems and decision support have brought organisations. However, an e-participation system differs from an information system within a single organisation in many ways. Therefore, it is natural to ask whether e-participation can provide a valid way for communication and decision support in the risk/crisis management situations in public domains. This research seeks to understand e-participation systems by reviewing relevant theories in the literature and e-participation tools that in practice help the researchers and practitioners to clarify goals, identify stakeholders, structure participatory processes and provide mechanisms to involve stakeholders. We have also integrated a broad range of inter-correlated constructs to evaluate e-participation. The proposed framework seeks to evaluate e-participation by exploring the characteristics of system, users and the task and how the interaction among them has effects on user satisfaction via the user's internal beliefs, i.e. perceived usefulness, perceived ease of use, and perceived enjoyment, and then assess the outcome of the impacts. This model demonstrates a general guideline for understanding, developing and evaluating e-participation systems. Moreover, the development processes of two e-participation systems have been reported in this research. One is on the development of an interactive food chain tool, which provides a web-based visual interface for risk communication in the problem formulation stage of a decision making process. The other is about two small scale experiments using GroupSystems' ThinkTank to support deliberation between distributed participants, seeking to explore whether wGDSS has a place in risk/crisis management in public sectors. The conceptual framework presented to evaluate e-participation has been examined under the context of these two e-participation systems. The findings suggest that the proposed framework and associated measurement instruments provide an effective way to understand and evaluate these e-participation systems.
Supervisor: Not available Sponsor: Not available
Qualification Name: Thesis (Ph.D.) Qualification Level: Doctoral
EThOS ID: uk.bl.ethos.627915  DOI: Not available
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