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Title: A method for the evaluation of business aligned IT services at the enterprise operation
Author: Jambari, Dian Indrayani
Awarding Body: University of Reading
Current Institution: University of Reading
Date of Award: 2013
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Enterprise is moving towards business-IT fusion where the business value of its IT resources is maximised while maintaining acceptable cost effectiveness. To achieve such fusion, the enterprises are forced to assess the state of its current business and IT landscape at the operational level due to the increased complexity in business requirements and the poor decisions made for the IT support in meeting those requirements. It is challenging to assess business values which arc contributed by IT in particular the social impact on the business performance. Existing approaches have lacked in offering a defined methodological approach that incorporate the social values as part of the criteria for the assessment. This motivates the research in developing a mechanism to support a holistic assessment of tile business aligned IT by articulating the values in the business and IT operational landscape from social perspectives. The main contribution of this research is a Method for the Evaluation of Business Aligned IT Services (MEBATS) as a methodological solution for a holistic assessment of the business aligned IT services at the enterprise operation. Principles from relevant theories have been adopted to form the theoretical framework for developing MEBA TS. Socio Technical Systems theory and Organisational Semiotics theory have been adopted as the basis to articulate social values from the involved stakeholders contributing to the pervasive information in business and IT. Service-Oriented and Enterprise Architecture approach have been adapted to reflect the service centric nature in enterprise. Task Technology Fit theory and Social Exchange Theory define the principles to establish and assess the relationship between business and IT. Based on the theoretical framework, a set of relevant concepts has been articulated and composed into a meta-model that guides the development of MEBA TS. Through collaboration with established practitioners in business and IT management consulting, MEBATS has been applied for its utilisation in a public service enterprise operation setting. The application has successfully presented a well-defined business and IT services profiles, the holistic value of the IT applications as aligned to the business services and proposed recommendations for the IT resources landscape towards an effective enterprise operation. The findings support MEBATS as a novel solution that enables an effective analysis for the evaluation of the business aligned IT services at the enterprise operational level.
Supervisor: Not available Sponsor: Not available
Qualification Name: Thesis (Ph.D.) Qualification Level: Doctoral
EThOS ID:  DOI: Not available