Use this URL to cite or link to this record in EThOS: http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.570840
Title: Interactive visualisation for low literacy users
Author: Kodagoda, Neesha
Awarding Body: Middlesex University
Current Institution: Middlesex University
Date of Award: 2012
Availability of Full Text:
Access through EThOS:
Access through Institution:
Abstract:
Sixteen percent (5.2 million) of the UK population possess low levels of literacy. The Government and other non-profit organisations, due to funding reforms, are forced to reduce the provision of face-to-face advice, and therefore, are pushing advice services via telephone or internet. As a consequence, low literacy users are experiencing difficulties finding the information they need to solve their day to day problems online. This thesis evaluates how walk in clients of a local Citizens Advice Bureau (CAB) who come to get social service information, obtain information online using the Adviceguide website. The thesis presents two challenges: (i) knowing the users in a way that can help consider design solutions that are probably not in a typical designer’s standard repertoire of design patterns, and (ii) knowing what is the problem that needs to be addressed. It is not simply an issue of usability or the need for simpler language, but understanding that these low literacy users are very different from the high literacy users. These low literacy users need this information to solve their day-to-day problems and are likely to be less successful in doing so. By providing an information architecture that permits them of a reasoning space and context, while supporting less abstract skills by visualized information in an unconventional way. The above challenges leave us with these research questions to address: what is the basis of such a design, how can these designs be incorporated into existing non-traditional interface proof of concept and finally how can these designs be evaluated.
Supervisor: Not available Sponsor: Not available
Qualification Name: Thesis (Ph.D.) Qualification Level: Doctoral
EThOS ID: uk.bl.ethos.570840  DOI: Not available
Share: